Work / Case Study

Designing an Enterprise ML Platform That Drives Real Decisions

We partnered with Stemly to design and scale a modular enterprise platform that turns complex forecasting and optimisation models into clear, usable experiences for real business decisions.

stemly logo
Link
n/a
Client
ING Bank
Location
Singapore (Hybrid)
Industry
Supply Chain & Finance

Challenge

Build a modern enterprise SaaS platform for forecasting and optimisation—fast to learn, trusted by power users, and designed to turn complex data into clear decisions.

What we did

  • Set the experience vision and product direction
  • Designed the platform structure and core modules
  • Created a bold brand and visual language
  • Built a scalable design system in Figma
  • Designed and shipped a modern marketing site
  • Improved workflows across product and engineering
  • Designed customer support and feedback loops

Results

$2.5M

Supported the spinoff journey and helped secure seed funding from ING Ventures, EDB New Ventures, and other investors.

40%

Efficiency lift after introducing a Figma-based design system and reusable components.

30%

Efficiency gain after setting up Zendesk as the primary support and triage workflow.

stemly

Stemly is a data science platform founded in 2018 as part of ING Bank’s APAC Innovation Lab. Their products help enterprises plan, forecast, and optimise cost and resources using Machine Learning and advanced optimisation methods. Stemly was recognised as one of the "50 rising startups in Singapore" by Tech in Asia in July 2021 and featured in "Forbes Asia 100 To Watch 2023" in August 2023.

We joined early to help translate complex forecasting concepts into a product people could actually use. That meant deep domain learning, fast prototyping, and building shared language across product, data science, and commercial teams—so decisions could move from theory to execution.

The goal was to validate the product with enterprise customers and continuously improve the experience while the team prepared to spin out from ING. Alongside product work, we strengthened the brand, improved collaboration, and raised the bar for build quality—contributing to the company’s ability to secure $2.5 million USD in June 2021 from EDB New Ventures, ING Ventures, Elev8.VC, HH VC Investments, and FutureLabs.

Stemly is trusted by Singapore's prominent investors

ING Bank
EDB New Ventures
HH Family
Futurelabs Ventures

Enterprise supply chain platforms feel stuck

Forecasting platforms have been around for decades, with established players like SAP, Oracle, and o9 shaping the category. But the experience often lags—heavy UI, steep onboarding, and slow workflows that rely on customer success to bridge gaps.

Stemly’s opportunity was to build a modern product: a clear, fast interface that enterprise teams can learn quickly—without sacrificing the accuracy and depth that drive real savings.

Rapid prototyping to reduce risk

In complex products, the fastest way to learn is to prototype and test early. We built interactive prototypes across planning, forecasting, and optimisation workflows to validate assumptions before engineering investment.

Prototypes aligned product, data science, and commercial teams on what mattered—and helped sales teams tell a clearer story while gathering feedback from real enterprise users.

This approach let us iterate quickly, keep scope realistic, and design workflows that feel simple even when the underlying models are not.

Platform structure and shared language

Early on, teams had different mental models of how the platform should work—and even used the same words to mean different things. That’s a fast way to create confusing UI and inconsistent product decisions.

We introduced a term dictionary to define domain concepts and UI naming. For data-heavy products, clarity in language is part of the product experience.

We then shaped the platform structure by benchmarking best-in-class SaaS patterns and adapting them to Stemly’s needs. An organisation → workspace → module model gave us a scalable foundation.

A design system built for shipping

To scale quality and speed, we built a design system informed by Google's Material UI 2 and the Vuetify 2 UI framework, tuned for a data-dense enterprise product.

The system was developed alongside the brand refresh—first inside the product, then across the marketing site and supporting interfaces for a consistent, recognisable experience.

We focused on reusable, build-ready components mapped to the front-end library, reducing one-off UI and helping engineering ship faster without quality drift.

Designing buildable products

In data-heavy products, precision is non-negotiable. Naming, behaviour, states, and edge cases need to be explicit—otherwise engineering and users interpret the experience differently.

Over time, prototypes shifted from “ideal” to “shippable.” To get there, the team continuously learned across data science, forecasting, and visualisation—so product choices stayed grounded in how the system actually works.

Enterprise-ready capabilities

Stemly serves enterprise teams with large datasets and high upside from better forecasting accuracy. We prioritised a set of capabilities needed to operate confidently at scale.

Multi-tenancy was core: an organisation/workspace structure designed for data isolation, security, and scalable administration.

We then tackled Identity and Access Management (IAM)—users, groups, roles, and data permissions—simplifying a complex area without losing control or auditability.

Finally, we designed “Connectors” for ERP and data integrations via APIs, supporting large volumes and reliable ingestion for real-world enterprise environments.

Search makes data usable

In data-first products, search is not a feature—it's a workflow. Users need to find the right time series, hierarchy, or range quickly, then turn it into charts and tables without friction.

We designed a next-gen search experience that blends speed with control: type-to-search with guided properties across time series, frequency, date ranges, and hierarchy—so users can refine without getting lost.

A bold brand built for trust

As the product matured, Stemly needed a brand that matched the value it delivered—credible for enterprise, distinctive in a crowded category, and consistent across product and go-to-market.

We refined the story and visual identity to signal precision and momentum. The calming blue and energising lime palette supports a clear, modern feel, backed by a brand book and asset library for consistent use.

Valuable takeaways

Designing for technical experts still requires radical clarity—terminology, behaviour, and edge cases are part of the UX. You can’t fake it without learning how the system works.

Feature work needs ruthless focus. Aligning on trade-offs early prevents an endless backlog and keeps delivery tied to outcomes, not opinions.

Early-stage teams move faster with constraints. Use proven building blocks for non-core features and invest your energy where you actually differentiate.

Data visualisation looks simple but rarely is—great charts and tables require clear models, consistent logic, and careful interaction design.

Clickable prototypes can close the gap in enterprise sales, especially when procurement cycles are long and stakeholders need to feel confidence early.

Credits

Kamil Gottwald
(form-three)

Head of Experience Design

Sanjay Saini

CEO, Co-Founder

Giuseppe Manai

COO, Co-Founder

Rajesh Kutty

Head of Customer Success

Anindya Banerjee

Head of Product

Natalino Busa

Head of Science & Technology

Arianti Silvia

Product Designer

Methods

  • Affinity Mapping
  • Benchmarking
  • Brand Asset Design
  • Branding & Visual Identity
  • Brand Book Design
  • Design Mentorship
  • Design Ops
  • Design Principles
  • Design Sprints
  • Design System
  • Design Thinking Workshops
  • Feature Prioritization
  • Figma (Software)
  • Low-Fidelity Prototypes
  • Motion Graphics
  • Pattern Libraries
  • Presentation Design
  • Product Design
  • Product Video Creation
  • Prototyping
  • Production-Ready Prototypes
  • Team Leadership
  • Trend Identification
  • UI Components
  • User Experience
  • User Interface
  • User Interviews
  • User Journey
  • User Personas
  • User Research
  • Wireframing

What's next?

Case Study: Cynapse

Designing a better experience that drives impact.
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